Introduction
We believe privacy is a fundamental right. This policy explains exactly how Pumpay collects, uses, stores, and protects your information when you use our mobile application, website, and related services (collectively, the "Platform"). By using the Platform, you agree to the practices described here.
Information We Collect
We collect several categories of information to provide and improve our services.
Personal Information
- • Full name, phone number, and email address
- • Home or delivery address and profile information
- • Payment information
- • Government ID or verification details where required
Order & transaction information
- • Fuel order details and delivery location
- • Payment history and transaction records
- • Customer support messages
Location information
- • Used to find nearby riders and partner fuel stations
- • Used to track delivery progress and improve accuracy
Device & usage information
- • IP address, device type, and browser/app information
- • App activity and login history
How We Use Your Information
Pumpay uses your information exclusively to operate and improve the Platform. This includes:
- • Create and manage your Pumpay account
- • Process fuel orders and payments
- • Connect you with riders and partner fuel stations
- • Verify users, riders, and partners
- • Provide customer support
- • Send order updates, OTPs, and service notifications
- • Prevent fraud and unauthorized activity
- • Improve our platform and user experience
- • Comply with legal and regulatory requirements
Sharing of Information
We may share necessary information only with parties required to fulfill your order or operate our services:
- • Dispatch riders — for delivery purposes only
- • Partner fuel stations — for order fulfillment
- • Payment processors — for secure transactions (e.g. Paystack, Flutterwave)
- • Service providers — who support our platform under strict confidentiality
- • Legal Enforcement — only when legally required by a valid court order
Payment Information
Payments are processed through certified third-party payment providers. Pumpay does not store full card details — these are handled exclusively by an approved, PCI-compliant payment processor. Your financial data is never retained on our servers beyond what is required for transaction records.
Data Security
We use reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. Our security practices include:
- • TLS/SSL encryption for all data in transit
- • Encrypted databases for data at rest
- • Regular security reviews and access controls
Your Rights
As a Pumpay user, you have the following rights regarding your personal data:
- • Access — request a copy of all data we hold about you
- • Correct — update inaccurate or incomplete information
- • Delete — request deletion of your personal information
- • Withfraw Consent — where processing relies on your consent
- • Opt put — stop receiving marketing communications
To exercise any of these rights, email us at [email protected].
Data Retention
Pumpay retains user data only for as long as necessary for business, legal, tax, security, and regulatory purposes.
- • Account data — retained for the duration of your account
- • Transaction records — kept for tax and regulatory compliance
- • Location data — deleted promptly after delivery completion
- • Device & usage data — retained for as long as necessary for business, legal, tax, security, and regulatory purposes.
When data is no longer required, it is securely deleted or anonymised.
Children's Privacy
Pumpay is not intended for use by individuals under the age of 18. Users must be at least 18 years old to create an account or place orders. If we discover that a child has provided us with personal data, we will delete it immediately.
Updates to This Policy
Pumpay may update this Privacy Policy from time to time. Users will be notified of significant changes through the app, website, or email. Continued use of the Platform after an update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
For any questions about this Privacy Policy or to exercise your data rights, reach us through any of the following: